Summary of the meeting 26th January

We had the 1^st Customer voice panel meeting of 2026 on the 26^th January.

At the meeting, we heard updates from the Heads of Service and talked through the information from the quarterly reports. These quarterly updates help us understand what is happening across the organisation and decide which areas we want to focus on in future meetings. We’ve arranged future sessions with the Head of Assets and the Housing Director so we can look at some topics in more detail.
 

We also heard that the new website will have a section for customer‑facing policies. The Panel will help decide which policies should be included. The Panel have already helped shape the content of certain policies, and we choose to focus on this type of work later in the year.

We discussed the upcoming recruitment campaign for new Panel members and the plans for wider customer engagement. We discussed what had motivated us to become involved with the panel and how this could be communicated to encourage new people to join. We are excited to be involved in these activities and are looking forward to welcoming new members onto the Panel.