A look back at the Customer Voices Panel July meeting

A Customer Voices Panel Member shares a recap of the July meeting.

"We held a productive quarterly meeting with the heads of service in July, which gave the Customer Voices Panel the opportunity to establish guiding principles for both the panel and Leeds Federated moving forward. Following the quarterly performance updates, the Panel challenged around customer service and complaints, but also highlighted the good work and high scores for the customer focus questions compared to other housing associations in the first quarter of the Tenant Satisfaction Measures (TSMs).

We welcomed the strong performance in Housing Management and Development, but continue to press for improvement on all aspects of cleaning, repairs and maintenance. As a result, we've arranged a meeting at the end of the year that will include representatives from our contractors.

The meeting concluded with an engaging discussion on Challenging Stigma in Social Housing. As part of the Stop Social Housing Stigma campaign, we were asked: “What three things were you before you were a social housing tenant?” One thing all members of the Panel agreed on is that before being social housing tenants..."