A look back at the March meeting

At the March meeting, Michelle Collins Director of Customer Services explained the background to the changes in the service charge policy and approach and discussed examples of service charge statements brought in by panel members to help make improvements.

Michelle explained there was more to be done to make the statements easier to understand and improve the format.She also explained the background to the changes in approach to the Rent and income policy and paying rent on the due date to support customers and help prevent debt or rent arrears.

Leigh Resolutions Manager also attended the meeting to discuss with the panel key questions around compensation or remedies to put things right when customers have made a complaint.