A look back at the meeting in February 2026!

At the February meeting, Michelle Collins, Director of Customer Services, shared progress on key projects from the past year and outlined what’s coming next. Graham Rosenberg, Head of Assets, also attended to explain more about Awaab’s Law, our approach to damp and mould repairs, and why it’s so important to report any issues early.

Panel members were particularly interested in:

  • Hearing from Graham again in September to understand how the new approach is working
  • Helping shape improvements to service charge statements, including bringing their own statements to the March meeting to identify what could be clearer
  • Creating more informal opportunities for customers to access information and advice. They highlighted the monthly Housing Hub as a great space for sharing feedback, asking questions, and getting support.


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