Have your say on our service standards

We’re reviewing our service standards to ensure they truly reflect what matters to you and that you remain satisfied with the services we deliver.

What's a service standard?

Service standards are clear, written commitments from each department on the level of service you can expect from us. They set out what each team will do, how well they do it, and how quickly they do it.

Our service standards cover repairs and maintenance, customer service, complaints, lettings, customer engagement, and anti-social behaviour.

It's also something concrete to measure us against, which supports accountability and transparency!

Share your feedback in our survey

Your feedback helps us understand what we’re doing well and where we can improve, so we can provide services that feel fair, responsive, and consistent.

On the right, you'll find all of our service standard documents for each of our services.

Once you've taken a look, please take a moment to share your thoughts on our service standards in the survey below. We want to know if they're easy to understand, whether they provide enough context about our services and if there's anything missing.