Have your say on our service standards
We’re reviewing our service standards to ensure they truly reflect what matters to you and that you remain satisfied with the services we deliver.
What's a service standard?
Service standards are clear, written commitments from each department on the level of service you can expect from us. They set out what each team will do, how well they do it, and how quickly they do it.
Our service standards cover repairs and maintenance, customer service, complaints, lettings, customer engagement, and anti-social behaviour.
It's also something concrete to measure us against, which supports accountability and transparency!
Thanks to everyone who shared their feedback on the draft survey standards on this page.
The survey has now closed and we've published the final versions of our survey standards on our website.
If you have any further feedback on our new published service standards email news@lfha.co.uk.
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Complaints Service Standards.pdf (117 KB) (pdf)
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Income Management Service Standards.pdf (120 KB) (pdf)
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ASB Service Standard.pdf (135 KB) (pdf)
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Customer Engagement Service Standards.pdf (113 KB) (pdf)
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Planned Improvement Works Service Standard Revised.pdf (153 KB) (pdf)
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Communities and Neighbourhood Service Standard.pdf (203 KB) (pdf)
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Gardening Service Standards.pdf (143 KB) (pdf)
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Customer Experience Service Standards.pdf (124 KB) (pdf)
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Building Safety Service Standards.pdf (144 KB) (pdf)
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Lettings and Allocation Service Standard.pdf (124 KB) (pdf)
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What to expect with our cleaning service.pdf (3.74 MB) (pdf)
