Have your say - the future of our repairs service

Your feedback is incredibly important and will be used to inform the tender process for our new heating and repairs contractors. The survey should only take around 5 minutes to complete and all your responses will be used strictly for internal analysis by our project team to help us make our decision. Let us know your views completing the survey below

Have you had a repair carried out by us in your home or a shared/communal area in the last 12 months?

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Yes - in my home or in a communal area

Which THREE things matter most to you when you report a repair?

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Speed of getting an appointment

Repair done right the first time

Clear communication and updates

Choice of appointment times

Respectful and trustworthy operatives

Keeping my home clean and tidy

Fewer repeat visits

Quality of the finised repair

Easy reporting (via phone, online etc.)

What is the longest you feel is reasonable to wait for a non-urgent repair?

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Under 14 days

15-28 days

Over 28 days

Not sure / depends on the issue

How would you prefer to receive updates about your repairs?

Text messages

Phone call

Online account / app

I don't need updates unless there is a delay

Which problems (if any) have you experienced when getting repairs?

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Long waiting times

Poor communication or no updates

Missed appointments

Multiple visits needed

Mess left behind or damage to personal belongings

The problem keeps coming back

None of the above

Other (please specify)

If you could change ONE thing about the repairs service, what would it be?

* required*

Maximum 255 characters

0/255

Are you happy to provide your personal details and to be entered into a prize draw for the chance to win £50 in shopping vouchers?

* required*

Yes

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