A focus on fairness, respect and kindness at our learning conference for colleagues

In a survey earlier this year, we asked customers to share words that describe how they wanted to be treated when they get in touch with us. The three words most commonly suggested by customers were fairness, respect and kindness.

Today, we held our annual learning conference with colleagues and chose to focus the theme around fairness, respect and kindness. During the day, we looked at what fairness, respect and kindness mean for colleagues and how they show those behaviours in their work - from exploring how excellent communications and customer service feel to considering what fair services looks like.