Feedback from the customer survey

We've now completed our customer survey - thank you to everyone who took part!

During the survey, we explained that we were reviewing our organisational values and behaviours to ensure they reflect what's important to you. We asked what words describe how you want to be treated when you get in touch with us.

69 customers shared their feedback which we've summarised in the following wordcloud:

From the survey, fairness, respect and kindness were the words most commonly suggested by customers.

What will happen next?

• We're going to take the words fairness, respect and kindness forward to shape a new version of our current Colleague Circle, which we use to inform and track the culture of the organisation. We'll share the new version of our Colleague Circle on this page when we launch it in October.
• We'll also be focusing on the words fairness, respect and kindness at our learning conference for colleagues later this year.