Thank you to everyone who's been in touch with us

Over the last two months, we've been emailing all customers who we've not yet spoken to about any support needs they have or adjustments they want us to make that could help them access our services more easily

These adjustments might include giving you more time to answer the door, calling before we visit, texting before we phone, providing information in a different format, communicating through an advocate, or something else that works better for you.

Thank you to everyone who's responded to our recent email, and to everyone we've spoken to over the last year about any adjustments we need to make. We want to make it as easy as possible for you to get what you need from our services, so the conversations we've had with you have been invaluable.

We won't be sending any more emails or texts to ask you specifically about your needs or adjustments but we may ask you if there have been any changes to the information we have listed on your account if you're in touch with us about other things.

You can also update your own details at any time by:

• Logging into MyAccount(External link)
• Calling us on 0113 386 1000 and choosing option 4
• Emailing us at hello@leedsfed.com(External link) – make sure you include your full name and address, as well as what you need from us and why it will help

This helps us make sure we continue to provide services in the way that works best for you.