Addressing Stigma in Social Housing

We have signed up to the Stop Stigma in Social Housing Campaign and want to use their journey planner and resources to work with customers to find out if there are areas where we may be directly or indirectly causing stigma by the way we deliver services. This may include the information we provide, how we speak to people and the actions we take.

You can view this video from Stop Stigma in Social Housing to find out what other tenants across the country think:
Social housing stigma was the most important issue raised by tenants in the Ministerial roadshows that took place post the Grenfell tragedy – i.e. the feeling amongst, tenants that they were being treated as second class citizens. Social housing stigma has barely been addressed since then despite it being raised as such an important issue by tenants.

So far, we have set up a staff working group to help consider the questions raised in the journey planner tool. Over the coming months up to Christmas we will be holding workshops with customers and colleagues to identify where we may have issues and discussing the action we can take to improve.