Addressing Stigma in Social Housing
We have signed up to the Stop Stigma in Social Housing Campaign and want to use their journey planner and resources to work with customers to find out if there are areas where we may be directly or indirectly causing stigma by the way we deliver services. This may include the information we provide, how we speak to people and the actions we take.
You can view this video from Stop Stigma in Social Housing to find out what other tenants across the country think:
Social housing stigma was the most important issue raised by tenants in the Ministerial roadshows that took place post the Grenfell tragedy – i.e. the feeling amongst, tenants that they were being treated as second class citizens. Social housing stigma has barely been addressed since then despite it being raised as such an important issue by tenants. So far we have:
Worked with colleagues from across the organisation to consider key questions from the Stop stigma is social housing campaign's planner.
- Sought customer views in face to face sessions in November and early December
- Included questions about how you may be impacted or experience stigma in the quarterly customer perception survey
We will be sharing all the suggestions and feedback raised with the colleague working group and across teams to agree actions.
Share your experience of when you have felt stigma as a tenant of Leeds Federated.
Please tell us about a time or situation where you have experienced stigma as a tenant of Leeds Federated.