Quote for eNews

Hello Everyone,

As promised, a quote for the eNews. If you feel there is something missing or something should be taken out, feel free to say. It would be much appreciated if you could make a comment before Monday 4 August.

Kind Regards,

Mark

Our quarterly meeting with the heads of service was very productive. It enabled the Customer Voice Panel to formulate some guiding principles for both the panel and Leeds Federated to work by going forward. After quarterly performance updates there was strong challenge from the panel on Customer Service and Complaints, but also highlighting the good work and high scores for customer focus questions compared to other Housing Association in quarter 1 of the Tenant Satisfaction Measures (TSM). We appreciated the strong performance in Housing Management and Development, but continue to press for improvement on all aspects of cleaning, repairs and maintenance. As a result, we have scheduled a meeting for the end of the year to include representatives from contractors. We ended with an informative discussion on Challenging Stigma in Social Housing; as part of the Challenging Stigma campaign, we were asked what 3 things we were before we are social housing tenants? One thing all the Customer Voice Panel are before they are social housing tenants is:

‘We are all “Your Voice”, we speak for all the tenants on matters that concern us all.’