Customer Voices Panel

What is the Customer Voices Panel?

Our Customer Voices Panel is the new name for our established Challenger Panel. Customers chose to rename the Panel so it better reflects the work they do. Customers on the Customer Voices Panel work closely with Leeds Federated colleagues to review and scrutinise our services and suggest areas for improvement.

We’re looking for new members to join our Customer Voices Panel

The role

Panel members meet eight times per year. As a Panel member, you’ll:

• spend time reading and reviewing information to prepare for meetings
• work with other customers and managers at Leeds Federated to carry out reviews of services
• share where we’re doing things right and offer recommendations for improvements to the Customer Experience Committee
• offer feedback on our performance and make recommendations about how we can improve performance

Over the past two years, the Panel has reviewed and influenced key area of our policy and approach, including compensation policy recommendations as well as advocating for clearer messaging and an improved tone of voice in our communications.

At the next meeting the Customer Voices Panel are looking at how we deal with anti-social behaviour and good neighbourhood management. Each quarter the Panel also reviews our performance, checking the results of the Tenant Satisfaction Measures and analysis of complaints.

The benefits of getting involved

Not only will you bring a customer perspective to the way we work but as a Customer Voices Panel member you’ll:

• benefit from training and gain a range of skills that may help you in applying for jobs or other voluntary roles
• meet other customers who, like you, also want to make a difference
• be able to access membership resources and training from TPAS (Tenant Participation Advisory Service)
• have the opportunity to join in other online discussions and share information from Four Million Homes (guidance on your rights and how to stand up for them) and Stop Stigma in Social Housing Campaign.

As well as receiving training and support, as a Panel member, you’ll also be guided by the terms of reference, role description and Code of Conduct.

Sounds great - what next?

We'd love for you to join us to find out more at one of our induction sessions on either:

Saturday 8 February 2025, 10.30am to 1.30pm

at The St Georges Centre, 60 Great George St, Leeds, LS1 3DL

or

Wednesday 12 February 2025, 6pm to 8.30pm

at The Tannery, 91 Kirkstall Road, Leeds, LS3 1HS

If you're interested and you'd like to come along, just fill out your details in the sign up form below.

You can also book your free place by emailing: louise.darby@lfha.co.uk