Developing an App

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We're exploring the options to create a new app for customers to be able to access services via mobile phones. A new and improved mobile app to support you and our ambition of helping you make a home. We'd love your input.

Currently we have an online customer portal My Account and you might want to share your feedback about how you use My Account, what could be improved, what information might be missing and what functionality would be helpful for the future.

On this page you can:

We'll share more updates as they happen and will be asking for your feedback throughout the process. Don't forget to click the 'Subscribe' button to stay up to date!

We're exploring the options to create a new app for customers to be able to access services via mobile phones. A new and improved mobile app to support you and our ambition of helping you make a home. We'd love your input.

Currently we have an online customer portal My Account and you might want to share your feedback about how you use My Account, what could be improved, what information might be missing and what functionality would be helpful for the future.

On this page you can:

We'll share more updates as they happen and will be asking for your feedback throughout the process. Don't forget to click the 'Subscribe' button to stay up to date!

  • Tell us what you think about using My Account

    We'd really like to hear your honest feedback. The survey should only take about 5 minutes to complete and your answers help us to understand what works and where we can make improvements. 

    Your answers will only be visible to Leeds Federated staff, and we'd really welcome your thoughts


    Take Survey
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Page last updated: 29 Aug 2025, 10:37 AM