Tell us what you think about using My Account

We'd really like to hear your honest feedback. The survey should only take about 5 minutes to complete and your answers help us to understand what works and where we can make improvements.

Your answers will only be visible to Leeds Federated staff, and we'd really welcome your thoughts

Please tell us if you are a customer, staff member or other stakeholder? Please choose one only.

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Select option

How often do you visit My Account?

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More than once a week

Once or twice a month

Once every few months

Once or twice a year

What are you normally looking for on My Account?

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Maximum 255 characters

0/255

Can you find the information you need?

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Yes

Sometimes

How easy is it to find what you are looking for?

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Very easy

Fairly easy

No opinion

Not very easy

Not at all easy

Which service on My Account do you use most often? Please tick all that apply

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Select option

If there was one thing we could improve on My Account what would it be?

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Maximum 255 characters

0/255

Is there other information you would like to see on an app, that isn't currently available on My Account?

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Maximum 255 characters

0/255

What device do you use most to access My Account?

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Select option

10.

Do you have any accessibility issues with My Account? If so what are they to do with?

Select option

11.

Please write in the page link and a brief description of the accessibility issue

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