Help redesign housing services for the next decade
At Leeds Federated, we regularly carry out our own surveys to understand your views and improve the services we provide. Your feedback is really important to us and helps shape how we work in our neighbourhoods.
We also want to make sure your voice is heard on a wider stage. Earlier this year we shared a national survey from the Housing Futures Network, in partnership with Housemark and Neemar Search, and invited you to take part.
The survey asked about:
- How long you've lived in social housing
- What changes you've seen over time
- Your experiences of your landlord and other services
- How landlords can improve
- How the role of housing staff will need to change over the next 10 years.
The survey has now closed but the research is continuing.
The Housing Futures Network will use the responses from the survey to look at how housing services may need to evolve over the next 10 years.
We haven't seen your individual responses as the results were sent straight to the Housing Futures Network, who will bring them together with other housing information and share at the Housing Community Summit in September. We’ll also share the outcomes and final report with you once they’re published, so you can see how your feedback has contributed to shaping the future of housing.
Thanks to everyone who has taken part; it's great to have your voice included alongside other residents from across the country. By taking part, you’ve helped ensure that real resident experiences and ideas are included in shaping future housing services.
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Learning from the Housing Community Summit
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Housemark shared initial findings and themes from the national survey to help redesign housing for the next decade at the Housing Community Summit on 8-9 September.The four broad themes were:
1. Connected communities
Housemark shared examples of housing providers working more closely with the health sector and other partners, including work around healthy homes. There was a strong sense that housing has an important role to play in wider community wellbeing.2. Human-centred technology
Findings showed that using technology could reduce administration and give colleagues more time to spend with customers, rather than technology becoming an end in itself. There was also a strong message around better integration of systems and making better use of data.3. Specialist services, local delivery and different roles
The discussion wasn’t about choosing between generic or specialist housing roles. It was acknowledged that generic roles can provide strong customer relationships and satisfaction, while specialist roles can bring greater expertise and productivity. The emerging thinking was about coordinating services around what individual customers need, with named contacts and access to the right specialist support when required.4. A professional workforce built for the future
There was a strong focus on designing roles around the reality of the work, investing in colleagues and recognising wellbeing as part of the infrastructure needed to deliver good services. Trauma-informed approaches were also highlighted. A key message was that if we want to retain people, we need to invest in training and support for them.The final report will be published in Autumn/Winter 2026. Once published, we'll share more information on this page.
