Improving our approach to ASB
At Leeds Federated, we're committed to learning from every anti-social behaviour (ASB) case. We know that experiencing ASB can be tough, and our goal is to make our process as straightforward as possible for you, without adding to your stress.
What we're doing
We're always looking for ways to improve how we manage ASB cases, so you're kept in the loop and issues are resolved quickly and effectively. We'll be talking to customers who've recently experienced ASB to get their feedback on how we can improve.
We'll then use this feedback to ensure we're completely open and transparent, and that our customers get the best possible outcomes.
Tell us what you think
We want to hear from you! We're inviting you to discuss your experiences and share any concerns in our survey. You can access it below or by clicking here. Your feedback is crucial in helping us improve how we handle ASB cases. If you'd like to hear more about how we use your feedback, follow the project by subscribing.
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Our new approach to anti-social behaviour and Good Neighbourhood Management
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In January, we launched our new approach to tackling anti-social behaviour (ASB).
Click the title to head over to our website to see why the approach was reviewed and take a look at the outcomes we've seen so far
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Tackling anti-social behaviour through partnerships
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We often work in partnership with local organisations and services to reduce anti-social behaviour (ASB) effectively – this can include local councils, police and community organisations.
Find out more about who we work with by clicking the link in the title
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How we support victims of anti-social behaviour
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When we get reports of anti-social behaviour (ASB), we actively work with customers to provide support.
Click the title to learn more about the support we offer and the organisations we work with to tackle ASB
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Understanding the delays in tackling anti-social behaviour
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Some of the frustrations we've heard from customers are that it takes a long time before anything happens when anti-social behaviour (ASB) is reported.
Each situation is different and our approach to tackling ASB depends on the level of impact and risk. Sometimes we can resolve issues reasonably quickly if we can take action ourselves, such as giving tenancy warnings. If we need to take legal action through court this process can take longer.
Click the title to learn more about the process
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Removing barriers to reporting anti-social behaviour
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We understand that reporting anti-social behaviour (ASB) may raise concerns for some customers, and there are various reasons for this. Whether it's not understanding what ASB is, being unsure of what action we can take, fear of reprisals or other worries.
Click the title to learn more about this
