Meeting the Competence and Conduct Standard
We'd like to share with you how we've been working towards meeting the Competence and Conduct Standard, which launches in October 2026.
What is the Competence and Conduct Standard?
The Competence and Conduct Standard is a new government regulation which aims to:
- make sure people who work in the social housing sector have the right skills, knowledge and behaviours
- ensure customers are treated with respect and their voices and experiences are listened to and acted on, following the Grenfell tragedy.
- Competence (Training) - senior housing managers and executives will be required to complete relevant qualifications by 2029 (where social housing landlords own more than 1000 homes).
- Conduct (Behaviour) - social housing landlords will need to consider the conduct and behaviour of colleagues and Board members.
Read more about the government response.
Our approach to meeting the standard
At Leeds Federated, we've been working towards meeting this Standard since 2024. We've developed company-wide standards with competence levels to help colleagues understand the expected level of knowledge, skills and behaviours for their role. We also adopted the National Housing Federation Code of Conduct in 2023.
Read more about our culture and current company-wide standards and Colleague Circle
Our standards show how an individual's work contributes to team and organisational goals and outcomes for customers, supporting our purpose of helping people make a home.
We support the colleagues to develop by:
providing training to ensure they're competent to carry out their work
monitoring performance and behaviours, and how these support the Code of Conduct
Ahead of the launch of the new Competence and Conduct Standard we'd like to hear from customers to make sure we're considering the right behaviours for colleagues and to help us shape updates to our Colleague Circle.
