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We'd like to share with you how we've been working towards meeting the Competence and Conduct Standard, which comes into effect in October 2026.
What is the Competence and Conduct Standard?
Competence (Training) - The government’s 5-step plan for renewal, published in July 2025, set out that the Competence and Conduct Standard would come into force in October 2026, with a 3-year transition period before senior housing managers and executives must have or be working towards a relevant qualification (4 years for registered providers that own fewer than 1000 homes and their services providers).
Conduct (Behaviour) - It also requires landlords to consider the conduct and behaviour of colleagues and Board Members.
A key reason for this is to ensure that customers are treated with respect and their voices and experiences are listened to and acted on, following the Grenfell tragedy.
At Leeds Federated, we've been working towards meeting this standard since 2024. We've developed company-wide standards with five competence levels to help colleagues understand the expected standard of knowledge, skills and behaviours for their role. We also adopted the National Housing Federation Code of Conduct in 2023.
They show how an individual's work contributes to team and organisational goals and outcomes for customers, supporting our purpose of helping people make a home.
Leeds Federated supports the development of colleagues with:
Training to ensure they are competent to carry out their duties
Performance, behaviours and how these support the Code of Conduct
Share your views in our survey
At the April Time to Talk session, we discussed the Competence and Conduct Standard with customers to hear their views. On the right-hand side, you can view the presentation slides from the Time to Talk session to find out more about our behaviours and areas of conduct. We’re committed to meeting the requirements of the new standard, and we’d really value your thoughts on our progress so far. After you've viewed the presentation, please complete the short survey below to provide feedback.
We'd like to share with you how we've been working towards meeting the Competence and Conduct Standard, which comes into effect in October 2026.
What is the Competence and Conduct Standard?
Competence (Training) - The government’s 5-step plan for renewal, published in July 2025, set out that the Competence and Conduct Standard would come into force in October 2026, with a 3-year transition period before senior housing managers and executives must have or be working towards a relevant qualification (4 years for registered providers that own fewer than 1000 homes and their services providers).
Conduct (Behaviour) - It also requires landlords to consider the conduct and behaviour of colleagues and Board Members.
A key reason for this is to ensure that customers are treated with respect and their voices and experiences are listened to and acted on, following the Grenfell tragedy.
At Leeds Federated, we've been working towards meeting this standard since 2024. We've developed company-wide standards with five competence levels to help colleagues understand the expected standard of knowledge, skills and behaviours for their role. We also adopted the National Housing Federation Code of Conduct in 2023.
They show how an individual's work contributes to team and organisational goals and outcomes for customers, supporting our purpose of helping people make a home.
Leeds Federated supports the development of colleagues with:
Training to ensure they are competent to carry out their duties
Performance, behaviours and how these support the Code of Conduct
Share your views in our survey
At the April Time to Talk session, we discussed the Competence and Conduct Standard with customers to hear their views. On the right-hand side, you can view the presentation slides from the Time to Talk session to find out more about our behaviours and areas of conduct. We’re committed to meeting the requirements of the new standard, and we’d really value your thoughts on our progress so far. After you've viewed the presentation, please complete the short survey below to provide feedback.
We’d really like for you to take two minutes to let us know if we’ve hit the mark or if there are areas we’ve missed. Your responses will help us to understand what's working and where we can make improvements
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Meeting the Competence and Conduct Standard is currently at this stage
We seeking feedback from all customers to further share with colleagues on 8 May 2026.
Under Review
this is an upcoming stage for Meeting the Competence and Conduct Standard
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Meeting the Competence and Conduct Standard
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
