Meeting the Competence and Conduct Standard
This page shows the work we've done to meet the Competence and Conduct Standard, which launched in October 2026.
What is the Competence and Conduct Standard?
The Competence and Conduct Standard is a government regulation aimed at:
- making sure people who work in the social housing sector have the right skills, knowledge and behaviours
- ensuring customers are treated with respect and their voices and experiences are listened to and acted on, following the Grenfell tragedy.
- Competence (Training) - senior housing managers and executives will be required to complete relevant qualifications by 2029 (where social housing landlords own more than 1000 homes).
- Conduct (Behaviour) - social housing landlords will need to consider the conduct and behaviour of colleagues and Board members.
Read more about the government response.
Our approach to meeting the standard
We've been working towards meeting this Standard since 2024. We've developed company-wide standards with competence levels to help colleagues understand the expected level of knowledge, skills and behaviours for their role. We also adopted the National Housing Federation Code of Conduct in 2023.
Read more about our culture and current company-wide standards and Colleague Circle
Our standards show how an individual colleague's work contributes to team and organisational goals, as well as outcomes for customers, supporting our purpose of helping people make a home.
We support the colleagues to develop by:
providing training to ensure they're competent to carry out their work
monitoring performance and behaviours, and how these support the Code of Conduct
Ahead of the launch of the new Competence and Conduct Standard we asked customers to make sure we were considering the right behaviours for colleagues and to help us shape updates to our Colleague Circle. At the beginning of October 2026 we launched a refreshed Colleague Circle, based on feedback from colleagues and customers - this includes feedback from customer surveys and conversations, as well as from complaints and Tenant Satisfaction Measures (TSMs):
We're always looking for ways to improve, so if you have feedback about the Colleague Circle, or our behaviours, please do complete this short survey. If you're registered and signed in on Your Voice when you complete the survey, you'll be entered into a monthly prize draw to win £30.
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Take Survey
Our Colleague Circle shows the behaviours we want our colleagues at Leeds Federated to meet.
In October 2026, we launched a refreshed Colleague Circle, based on feedback from customers and colleagues.
We're always looking for ways to do things better, so if you notice behaviours missing from the Circle that you'd like colleagues to meet, or have improvements to suggest, take the short survey to let us know.
If you're registered and signed in on Your Voice when you complete the survey, you'll be entered into a monthly prize draw to win £30.
Our refreshed Colleague CircleShare Share your feedback about our Colleague Circle of behaviours on Facebook Share Share your feedback about our Colleague Circle of behaviours on X (formerly Twitter) Share Share your feedback about our Colleague Circle of behaviours on Linkedin Email Share your feedback about our Colleague Circle of behaviours link
