Harrogate - Your Neighbourhood

Welcome to your monthly update

We visit the area regularly to check for repairs, health and safety issues and neighbourhood management issues.

Check the key dates section of your neighbourhood page to find out when we’ll be in your area again. We want to hear from you, so please join us if you can.

Don’t forget…

You can stay up to date with local events, share feedback on our services and help shape how we work. Register for Your Voice here – you’ll also be entered into our bi-monthly prize draw for a £30 voucher. Good luck!

Before you go…

Please take a moment to answer this month’s Flash Feedback question.

Thanks for reading and please keep an eye out for more updates here soon!

Welcome to your monthly update

We have been in the area this month to check for external repairs and health and safety issues.

Don’t forget to visit your neighbourhood page to check for details of your upcoming area visits, and how you can join in.

Stop Loan Sharks – Support, Advice and Education

If you’ve borrowed money from an illegal money lender, you’re not alone. Around 1.7 million people in England are estimated to be in debt to a loan shark.

Help is available, and you can get free and confidential support from the Illegal Money Lending Team. You can call 0300 555 2222 or contact them on WhatsApp at 07700 102773.

You can also read the Illegal Money Lending Team’s Summer Newsletter for more information and advice.

Our Money Matters team is also here to help. If you’d like to talk things through or need further information and advice, please get in touch.

Join us for our Get Involved Workshop!

On Monday, 12^th October, 12-3pm, we'll be hosting a Get Involved workshop at the Printworks Kitchen and Bar café in Leeds (Printworks Campus, Leeds City College Hunslet Road, Leeds, LS10 1JY.)

If you're interested in learning more about how you can get involved, share your views and shape our services, this workshop is for you!

We'll explore the different ways you can get involved, from completing quick surveys on our Flash Feedback page, to joining the Customer Voices Panel or even being part of policy groups.

Our Chief Executive, Matthew Walker, will also be there to talk about why customer involvement matters and the positive impact it can have on our services and communities.

If you'd like to come along, please email customer.engagement@lfha.co.uk to reserve your place.

We would love to see you there!

We’ve partnered with the HELP scheme from Harrogate and District Community Action (HADCA) to launch a one-year pilot project aimed at helping Leeds Federated customers with small jobs around their home.

HADCA is an independent charity supporting people living in the Harrogate district. The HELP service focuses on helping people to stay safe and well at home, which aligns with our own social purpose to help people make a home.

What support is available

Through our partnership, HELP will provide practical, trusted support around the home for Leeds Federated customers living in Harrogate, Ripon and Knaresborough.

Support includes things like:

• An annual garden tidy up
• Painting, basic DIY and small repairs
• Odd jobs e.g. moving furniture, fitting a key safe or grab rail, clearing out a shed, taking items to the tip, changing lightbulbs or fuses, protecting pipework in cold weather etc.

The HELP handyperson and volunteers are all trained and DBS-checked, offering a trusted service to make your life a little easier.

• Find out more about the scheme and get support

"Andy [the handyperson] was so knowledgeable and knew exactly what needed doing." - HELP client

Welcome to your area update

We continue to visit your area regularly. You can find more details in the Area Visits section of your neighbourhood page.

Home Condition Surveys are set to begin:

Making sure your home is safe and in a good condition is a top priority for us. To help us keep your home up to standard, we carry out a Home Condition Survey every 5 years – this is sometimes known as a Stock Condition Survey. The survey highlights any urgent repairs that you might not be aware of and helps us plan for future improvements in your home, such as a new kitchen or bathroom. You can find out more information here.

Cyber SwitchUp 2026 – Register Now

Have you heard of the Crisis and Resilience Fund?

It’s a £1 billion annual UK Government scheme running from 1 April 2026 to 31 March 2029, providing local councils with multi-year funding to help low-income households handle sudden financial emergencies and build long-term financial stability.

You may be eligible for emergency help for essentials like food, fuel, clothing, and household appliances, as well as short-term assistance with housing costs and rent shortfalls.

You can find out more by speaking with our Money Matters team on 0113 386 1000.

Finally…

We'd like to understand how comfortable you feel when accessing and using online services, such as websites, apps, online forms, shopping, or healthcare services. Your response will help us identify where we can provide additional support, guidance, or improvements. Share your thoughts by answering our quick flash feedback question - How confident are you in using online services?

Thank you for reading - we will be back again with another update soon.

Our gardening competition is back by popular demand!

We loved seeing customers' photos of their gardens last year, so we're bringing the competition back.

Whether it's blooming flowers, homegrown veggies, or a perfectly pruned hedge, we'd love to see it! All you have to do is upload your gardening photos to the photos section of this page by the end of September for a chance to win a £30 prize!

Free and low cost summer activities

Tap the image below for summer family fun activities

Don’t forget…

You can stay up to date with local events, share feedback on our services and help shape how we work. Register for Your Voice here – you’ll also be entered into our bi-monthly prize draw for a £30 voucher. Good luck!

Before you go…

We would still like to hear from you about what makes a good neighbour. If you haven’t already, share your thoughts by answering our quick flash feedback question below!

What is something your neighbour does that you really appreciate?

Thanks for reading – we will be back again soon with another update.

Thank you for your feedback about Harrogate. Your new Neighbourhood Plan for 2026 - 2027 is ready, take a look by clicking or tapping the image below

Welcome to your monthly update for Harrogate

We visited Kings Road and Strawberry Dale Avenue this month. We noted that the bin store at 145 Kings Road does not seem to be locking properly and are looking at having this repaired.

We also noted that the front communal door at Strawberry Dale Avenue was damaged; this was raised as an emergency repair at the time of the visit.

If you need to report a repair to your home or a communal area, please call us on 0113 386 1000.

While you're here...

Find out what activities for young people in your area are coming up, with FEAST Activities.

We're working in partnership with Harrogate and District Community Action (HADCA) to help customers get more support at home. You can learn more here.

Have you heard about the Housing Hub?

We host monthly drop-in sessions on the last Friday of every month. Whether you want to book an appointment or just pop in while you're in town, our friendly staff team will be there to welcome you, with a hot drink, and some activities to enjoy. You can find out more information here.

Small grants to spark BIG ideas…

Got an idea for a one-off event or hoping to start something that grows into a long-term project? The Community Engagement Fund can help contribute to the costs of getting started. Learn more about it here.

Don’t forget…

You can stay up to date with local events, share feedback on our services and help shape how we work. Register for Your Voice here – you’ll also be entered into our bi-monthly prize draw for a £30 voucher. Good luck!

Before you go…

As part of Anti-Social Behaviour Awareness Week, we want to hear from you about what makes a good neighbour. Share your thoughts by answering our quick flash feedback question below!

What is something your neighbour does that you really appreciate? | Your Voice

Thanks for reading – we will be back again next month with another update.

Your draft Neighbourhood Plan for Harrogate is now ready for you to review.

You can read the draft plan by clicking or tapping the image below

Please take a look and let us know your thoughts by Friday 10th July 2026, by completing the quick poll here.

Click or tap the image below for support and advice services available in your area