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Shaping the future of our heating and repairs service
We are preparing to look for new contractors to manage our heating and repairs service, and we want you to help us get it right.
This consultation is your opportunity to tell us what matters most when it comes to maintaining your home. Whether you have had a great experience or feel there is room for improvement, your views will directly shape our upcoming tender process and help us choose the right contractors for the future.
Why your feedback matters
We want to build a service that reflects your priorities. Your feedback will help us set the standards, response times, and customer service expectations that potential contractors should meet to win the contract.
Our objectives:
To understand what a good repairs service looks like to you.
To identify the biggest priorities for our customers (e.g., speed, communication, right-first-time fixes).
To learn from past issues so we can prevent them in the future.
🎁 Win one of two £50 vouchers!
As a thank you for your time, everyone who completes this short questionnaire will be entered into a prize draw to win one of two £50 vouchers.
The questionnaire is short and should take no more than 5 minutes to complete. Click the button below to have your say!
Shaping the future of our heating and repairs service
We are preparing to look for new contractors to manage our heating and repairs service, and we want you to help us get it right.
This consultation is your opportunity to tell us what matters most when it comes to maintaining your home. Whether you have had a great experience or feel there is room for improvement, your views will directly shape our upcoming tender process and help us choose the right contractors for the future.
Why your feedback matters
We want to build a service that reflects your priorities. Your feedback will help us set the standards, response times, and customer service expectations that potential contractors should meet to win the contract.
Our objectives:
To understand what a good repairs service looks like to you.
To identify the biggest priorities for our customers (e.g., speed, communication, right-first-time fixes).
To learn from past issues so we can prevent them in the future.
🎁 Win one of two £50 vouchers!
As a thank you for your time, everyone who completes this short questionnaire will be entered into a prize draw to win one of two £50 vouchers.
The questionnaire is short and should take no more than 5 minutes to complete. Click the button below to have your say!
Your feedback is incredibly important and will be used to inform the tender process for our new heating and repairs contractors. The survey should only take around 5 minutes to complete and all your responses will be used strictly for internal analysis by our project team to help us make our decision. Let us know your views completing the survey below
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