Meeting the Competence and Conduct Standard
We'd like to share with you how we've been working towards meeting the Competence and Conduct Standard, which launches in October 2026.
What is the Competence and Conduct Standard?
The Competence and Conduct Standard is a new government regulation which aims to:
- make sure people who work in the social housing sector have the right skills, knowledge and behaviours
- ensure customers are treated with respect and their voices and experiences are listened to and acted on, following the Grenfell tragedy.
- Competence (Training) - senior housing managers and executives will be required to complete relevant qualifications by 2029 (where social housing landlords own more than 1000 homes).
- Conduct (Behaviour) - social housing landlords will need to consider the conduct and behaviour of colleagues and Board members.
Read more about the government response.
Our approach to meeting the standard
At Leeds Federated, we've been working towards meeting this Standard since 2024. We've developed company-wide standards with competence levels to help colleagues understand the expected level of knowledge, skills and behaviours for their role. We also adopted the National Housing Federation Code of Conduct in 2023.
Read more about our culture and current company-wide standards and Colleague Circle
Our standards show how an individual's work contributes to team and organisational goals and outcomes for customers, supporting our purpose of helping people make a home.
We support the colleagues to develop by:
providing training to ensure they're competent to carry out their work
monitoring performance and behaviours, and how these support the Code of Conduct
Ahead of the launch of the new Competence and Conduct Standard we'd like to hear from customers to make sure we're considering the right behaviours for colleagues and to help us shape updates to our Colleague Circle.
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Feedback from the customer survey
Share Feedback from the customer survey on Facebook Share Feedback from the customer survey on X (formerly Twitter) Share Feedback from the customer survey on Linkedin Email Feedback from the customer survey linkWe've now completed our customer survey - thank you to everyone who took part!
During the survey, we explained that we were reviewing our organisational values and behaviours to ensure they reflect what's important to you. We asked what words describe how you want to be treated when you get in touch with us.
69 customers shared their feedback which we've summarised in the following wordcloud:
From the survey, fairness, respect and kindness were the words most commonly suggested by customers.
What will happen next?
- We're going to take the words fairness, respect and kindness forward to shape a new version of our current Colleague Circle, which we use to inform and track the culture of the organisation. We'll share the new version of our Colleague Circle on this page when we launch it in October.
- We'll also be focusing on the words fairness, respect and kindness at our learning conference for colleagues later this year.
